DEFINITIONS
- “We”, “Us” – refers to The Trash Removal.
- “Floor Fitter”, “Fitter”, “Floor Man”, “Operator” – means the person or group of people carrying out flooring services on our behalf.
- “Client” – means the person, company, or corporate body, together with any subsidiary or associated company as defined by the Companies Act 1985, to whom flooring services are supplied by The Trash Removal.
- “Client’s Address” / “Client’s Property” – means the address at which the Service has been booked to be carried out.
- “Service” – means the service(s) carried out by us.
TERMS & CONDITIONS AGREEMENT
These Terms & Conditions represent a contract between us and the Client. Both parties shall ensure that their respective responsibilities under this agreement are carried out in compliance with all applicable statutory regulations and relevant codes of conduct. The Client agrees that any use of our services, including acceptance of a quotation and placement of an order for services by telephone, email, or via the website, shall constitute acceptance of these Terms & Conditions.
Unless otherwise agreed in advance and confirmed in writing by us, these Terms & Conditions shall prevail over any other Terms of Business or Purchase Conditions proposed or submitted by the Client.
INSURANCE
We will ensure that a valid Public Liability Insurance is always in place to cover any damages caused by an operative working on behalf of us. The Client agrees to remove any precious, fragile, and irreplaceable items from the areas where flooring services are to be delivered by us before works commence to avoid the risks of any accidental damage.
QUOTATIONS
The price shown on a quotation is not a “package deal” and includes only the services specifically listed within that quotation.
Our services are charged per square metre and/or at an hourly rate, taking into consideration various factors, including but not limited to the type and condition of the flooring, the condition of the subfloor, and the services required to complete the work. Accordingly, we reserve the right to adjust the rates published on this website, in advertising materials, or within personal quotations to reflect specific project circumstances.
All prices displayed on this website and/or in our other advertising materials are provided for guidance only and may differ from the final quotation issued to the Client.
We reserve the right to amend the initial quotation where:
- the Client’s original requirements change;
- site conditions differ from those reasonably anticipated; or
- additional services, not specified in the initial quotation, become necessary.
Any significant variations will be discussed and agreed upon between the Client and us prior to proceeding.
All quotations are confirmed in writing and/or verbally following a site inspection or viewing of the flooring, unless otherwise agreed with the Client.
All quotations provided by us remain valid for a period of 30 days from the date of issue and may be subject to change after this period, except where the Client has agreed a start date for the works and paid a 40% deposit.
EQUIPMENT
All flooring services provided by us shall be carried out using technology, equipment, and products supplied by us, unless otherwise agreed in writing between the Client and us and clearly specified within the provided quotation.
LIABILITY
We undertake to perform all work specified in the estimate in a professional and high-quality manner, in compliance with applicable rules and regulations, and within the agreed time frame. During the course of the work, the Client may request explanations regarding the progress of the works and receive professional advice and recommendations relating to the Services.
The Client shall ensure that the premises where the Service(s) are to be carried out are cleared of furniture and personal belongings unless otherwise agreed in advance.
During on-site works, the Client (or main contractor) is responsible for providing safe and unobstructed access to the premises, including clear routes for equipment and materials, and for supplying, at no cost to us:
- a 240V electricity supply;
- running water;
- adequate lighting;
- heating where necessary during colder periods; and
- basic welfare facilities (including toilet access).
Failure to provide the above may result in delays or suspension of the works, and the Client may be liable for any additional costs incurred as a result.
We shall not be liable for accidental damage to any pipes, cables, or wiring that have not been installed in accordance with applicable regulations, including but not limited to the Pipelines Safety Regulations 1996 and the national standard for electrical wiring BS 7671 (IET Wiring Regulations).
We shall not be liable for any damage to wooden flooring or floor finishes arising from the actions or negligence of the Client or any third party during or after completion of the Services.
Where parking restrictions apply, the Client is responsible for arranging and paying for any required permits, congestion charges, or skip licences. We reserve the right to recharge any such costs incurred (with supporting receipts) where these have not been provided by the Client.
We comply with the Health and Safety at Work etc. Act 1974 and reserve the right not to commence or to suspend work where the premises present a health or safety risk. The Client agrees to indemnify us against any claims arising from unsafe conditions that have not been disclosed or remedied by the Client.
The Client shall allow us the opportunity to return and rectify any disputed or defective work before seeking alternative remedies, third-party repairs, compensation, or refunds.
COLOUR SELECTION, ON-SITE SAMPLING & ACCEPTANCE
X.1 The On-Site Sample as the Colour Standard
To ensure clarity and mutual understanding, we will apply stain samples directly onto a prepared section of the Client’s floor.
The Client must review the samples and provide written approval (either via WhatsApp or clear email confirmation) selecting one sample before work commences on the full floor area.
The approved on-site sample shall constitute the final and definitive colour standard for the project.
X.2 Client Acknowledgment of Natural & Environmental Variations
The Client acknowledges that wood is a natural material and not a uniform, factory-produced product. Accordingly, the final appearance of the floor may be influenced by factors beyond our control.
By approving the on-site sample under Clause X.1, the Client accepts the following inherent characteristics and variables:
- Natural Wood Properties: Individual floorboards vary in grain, density, species, porosity, and age. These natural differences may cause stain absorption to vary, resulting in expected and natural shade variations across the floor.
- Environmental Factors: Air temperature, humidity levels, and timber moisture content at the time of application and curing may affect the stain’s chemical reaction and the final cured colour.
- Pre-Existing Conditions: Previous finishes, historic treatments, deep-set stains, or contaminants within the timber may influence the final appearance and may not be fully removable.
- The “Mass Effect”: Colours viewed on a small sample area may appear different when applied across a larger surface. This is a normal and recognised effect of colour perception.
- Lighting Conditions: The appearance of the floor will vary under different lighting conditions, including natural daylight, artificial lighting, and time of day. The Client is responsible for assessing and approving the sample under the property’s typical lighting conditions.
X.3 Limitation of Liability for Colour & Finish
Upon receipt of the Client’s written approval of the on-site sample (Clause X.1), we will proceed using the same stain formula and application process as approved.
Accordingly, We shall not be liable for any claims, disputes, or requests for remediation arising from:
- the Client’s subjective dissatisfaction with the approved colour once applied to the full area;
- natural variations between boards or sections of flooring as described in Clause X.2;
- perceived differences between the approved sample and the completed floor caused by lighting conditions or the “Mass Effect.”
The project shall be deemed complete, and the colour specification fulfilled, provided that the stain applied matches the formula and process used for the approved sample.
DEADLINES
In rare circumstances, the time required to complete the Works may differ from the duration previously agreed due to site-specific conditions, unforeseen circumstances, structural issues, hidden defects, additional works discovered during the course of the Works, or events beyond our reasonable control. The Client acknowledges and agrees that we shall not be liable under any circumstances for any loss, expense, damage, delay, cost, or compensation (whether direct, indirect, or consequential) arising from or connected with matters beyond our reasonable control.
The Client further acknowledges that, where necessary, the duration of the Services may be amended from the initially quoted timeframe. We will make reasonable efforts to notify the Client as soon as practicable where such amendments are required.
We shall not be held liable for any losses or expenses incurred as a result of changes to the duration of the Services.
SUPPLEMENTARY TERMS
Keys & Access
If keys must be collected or returned from/to a location other than the Premises, a fee of £30 (plus VAT if applicable) per trip applies for local journeys (within 10 miles); longer distances will incur a reasonable pre-agreed fee. You warrant that you have authority to provide keys and access.
Waste Removal
Waste removal is excluded unless specified in the Quotation. We may offer disposal as a variation at additional cost, but we are not a licensed waste carrier; any such service will comply with the Environmental Protection Act 1990 and Waste (England and Wales) Regulations 2011.
Site Readiness & Access
When we arrive (unless agreed otherwise) we expect the floors to be free of all obstacles and ready to sand. We need free access to the floors with no other trades working or using the area for access as this will delay the work and charges may be incurred. Violation of this requirement may result in unilateral refusal to continue work and termination of the contract with payment for work already completed at the current time and/or minimum payment for the working day.
Furniture & Fragile Items
All fragile and highly breakable items must be secured or removed. Our operators can move furniture. Depending on spending time, we will have to charge for this service.
Due to Health & Safety regulations, the operator(s) can attempt to move furniture only at their discretion. We move furniture for access to the flooring only. If some furniture cannot be removed, we can do the room in two halves, but this will add to the cost of this service as it is time-consuming. Also, the colour and shade of the two halves might not exactly match, especially if stained.
Staining & Finishing
If staining, we will put down some samples for the customers’ approval first, as stains react differently to all types of wooden floors.
Although we will quote for 4 coats of lacquer as part of our services, if we stain, we will only apply 3 coats of lacquer as the stain acts as the prime coat; this also applies to whitewash, etc.
Hearth Re-Stitching
Hearth Re-stitching will involve removing the concrete; the boards will be staggered so as it does not look as if a hearth has been there.
Operative Availability
We shall arrange an immediate replacement should an operative be unable to attend a scheduled visit and will inform the Client prior to the visit.
Restoration Expectations
The Client accepts that the goal of restoration is to improve and preserve the original material, and the final outcome reflects the limitations imposed by the material's initial condition.
Marketing & Media Consent
The Client agrees to our use of photographs and video footage of the floor(s) at the Premises for marketing, promotional, and website purposes, including social media, brochures, and case studies. The Client grants us a perpetual, worldwide, royalty-free license to use such images and videos. Personal information about the Client will not be disclosed without prior consent.
SERVICE GUARANTEE, COMPLAINTS & REFUNDS
Our Service Guarantee seeks to ensure that services provided by us are delivered to a high standard and to the Client’s satisfaction, and applies only to those services that have been provided by us. Products, including but not limited to flooring and flooring supplies such as accessories, wood floor finishes, etc., are subject to a separate guarantee provided by the relevant manufacturer and are not part of our Service Guarantee.
- Restoration services come with 3 months Service Guarantee.
- Our wood floor installation services come with 2 years Service Guarantee.
Exclusions and Limitations:
- Service Guarantee does not cover any damages caused by any third parties, including but not limited to leaks, scratches, dampness caused by a faulty appliance, or increased humidity and/or subfloor moisture levels, which have appeared after the wood floor installation.
- Service Guarantee does not cover any issues arising from the subfloor where subfloor preparation has not been provided by us, or where works were completed contrary to our recommendations with the Client’s verbal or written agreement.
- Service Guarantee does not apply to wood floors which are at the end of their usability, such as engineered wood floors with reduced thickness of the top layer due to the previous sanding.
- Service Guarantee excludes gap-filling services on floorboards and old parquet, as the durability of gap-filling depends on the movement in the boards and/or the subfloors which are beyond our control.
Nevertheless, we always make all efforts to secure loose boards in order to reduce their potential movement in the future.
Complaint Notification:
All flooring services provided by us shall be considered to have been delivered to the Client’s satisfaction unless the Client notifies us in writing via e-mail within 48 hours following completion of the services.
Our Service Guarantee is only applicable where the Client’s complaint has been made in accordance with the complaints procedure as described in these Terms & Conditions. The Client is not entitled to any refund unless the complaint has been received by us via e-mail within 48 hours following completion of the services and considered as an approved claim.
Our Service Guarantee and any potential refunds are always subject to an our investigation and are only executed where the claim has been considered an approved claim. Should we consider that the complaint registered by the Client is valid, our team will initially attempt to resolve any matters to the Client’s satisfaction.
Where the above point applies, the Client agrees to allow us to return to the property for on-site inspection and to aim to rectify any issue(s) before proceeding to any alternatives such as refunds. Sometimes, more than one visit may be required, and the Client should make arrangements for us to gain access to the property.
The Client agrees that third-party representatives, such as product manufacturers, may need to attend the Client’s property for on-site investigation in order to identify the precise nature of the problem.
VAT
Our prices are subject to VAT (Value Added Tax) as per the current standard rate, currently 20%.
PAYMENTS, SURCHARGES & LATE PAYMENTS
The Client agrees to make a payment to us on the day of completion, immediately following completion of the service(s) provided by us, unless otherwise agreed in writing by us. A reference confirming that the payment has been made must be given before we leave on the day of completion.
Payments can be made by cash or bank transfer.
The Client agrees that, unless otherwise agreed in writing by us, invoices which remain unpaid for more than 7 days for residential clients and more than 14 days for business clients and clients working under the CIS scheme following the day of completion of services will be subject to interest at the rate of at least 8% per annum above the Bank of England base rate on the overdue amount.
In such cases, we may decide to instruct a third party for debt collection and/or to register a CCJ for payment collection. Where section 6 of the Late Payment of Commercial Debts (Interest) Act 1998 applies, the Client may incur additional charges in relation to CCJ registration including the relevant current court fees, plus legal admin fee and an interest claim.
Any alterations to the rates specified in the quotation provided by us shall be subject to written confirmation following any verbal discussions and agreements between the Client and us.
Where a supply of any flooring products is to be done by us, the Client agrees that payment for flooring will need to be cleared before the stock is released.
CANCELLATIONS
The Client can cancel the scheduled service(s) with a full refund by giving prior written notice to us at least seven days before the initially agreed start date.
We reserve the right to apply an additional charge for occasions where the service(s) cannot commence at the agreed date and time without any written notice of at least seven days provided by the Client. The Client agrees that this additional cost will be added to the final invoice, unless otherwise agreed in writing between us and the Client.
The Client is liable for an invoice payment for already done works and/or minimum day rate should they decide to cancel the services after they have already commenced.
We reserve the right to cancel work unilaterally and suspend or terminate the contract if the client or their subordinates violate the rules of performing the work.
WORKS UNDER CIS
Any CIS works are booked after receiving an approved Purchase Order by email. Any payments are received against the CIS Pro-Forma invoice and the Invoice will be sent upon receipt of the CIS Statement.
Payments must be received within 14 days from sending a Pro-forma invoice. If the CIS Statement is not received within 30 days of invoicing, the balance between the Standard Invoice and CIS Invoice will be automatically registered for collection by CCJ, as per Late Payments.
GOVERNING LAW
These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.
We reserve the right to make any changes to these Terms & Conditions with immediate effect.
